High Impact Care
Highly Rewarding Practice
Practice Coach Australia is a project of the Practice Excellence Institute, a non for profit charitable organisation with a mission to support high impact, highly rewarding general practice and primary care.
Practice Coach Australia engages with practice teams and practice coaches through virtual summits, face to face workshops, webinars and online courses.
The Practice Excellent Institute was founded in 2019 as a collaboration between Katrina Otto, Kim Poyner, Riwka Hagen and Tony Lembke. Each has a nationally recognised commitment to quality improvement, and between them have worked with thousands of practices and most PHNs. They saw an opportunity to leverage their individual skills and networks to have a greater impact on primary care,
Practice Coach Australia launched with a very successful virtual summit in December 2019.
Managing Director, Train IT Medical
Katrina Otto has worked in a wide variety of medical practices for the past 30 years, many of those as a Practice Manager. She works with practices, peak bodies and PHNs across Australia as a medical software trainer and practice management consultant. with her own business, Train IT Medical. Katrina is passionate about increasing efficiency of health IT and practice systems to benefit practices and patients.
Principal Consultant, Medical Business Services
Kim Poyner has an extensive history working with medical centres and Primary Health Networks to train medical professionals in Behaviour change theory and Chronic disease management. Kim was awarded the 2015 Australian Best Practice Nurse award in Chronic Disease Management and has successfully completed her NME exams for international endorsement of her coaching qualifications. In addition, she is training Health Professionals across Australia in the Health Care home trial, Readiness projects, and Quality Improvement strategies. She regularly presents at National conferences as a key note speaker on Change Management, Teaming, Coaching, Chronic Disease management, Creating Efficiency in General Practice and Care Co-ordination. Through her business MediCoach Kim mentor’s nurses and organisations to achieve their best, ensuring they are resilient in the changing health landscape.
GP, Alstonville Clinic