High Impact Care

Richer, more meaningful lives for patients

Highly Rewarding Practice

More meaningful and richer working lives for general practice teams

Our Story

Practice Coach Australia is a project of the Practice Excellence Institute, a non for profit charitable organisation with a mission to support high impact, highly rewarding general practice and primary care.

Practice Coach Australia engages with practice teams and practice coaches through virtual summits, face to face workshops, webinars and online courses.

The Practice Excellent Institute was founded in 2019 as a collaboration between Katrina Otto, Kim Poyner, Riwka Hagen and Tony Lembke. Each has a nationally recognised commitment to quality improvement, and between them have worked with thousands of practices and most PHNs. They saw an opportunity to leverage their individual skills and networks to have a greater impact on primary care,

Practice Coach Australia launched with a very successful virtual summit in December 2019.

Katrina Otto

Katrina Otto

Managing Director, Train IT Medical

Bachelor of Adult Education, Diploma of Business (Health). Katrina leads change and practice improvements on a daily basis and is one of Australia’s most experienced and respected digital health and medical software trainers.

Katrina Otto has worked in a wide variety of medical practices for the past 30 years, many of those as a Practice Manager. She works with practices, peak bodies and PHNs across Australia as a medical software trainer and practice management consultant. with her own business, Train IT Medical. Katrina is passionate about increasing efficiency of health IT and practice systems to benefit practices and patients.

Riwka Hagen

Riwka Hagen

Principal Consultant, Medical Business Services

Riwka’s experience in general practice and primary care business management spans over 20 years. With direct management experience in small, medium, large and rural medical practices as well as many years as an accreditation surveyor, she brings a wealth of operational knowledge in the health sector. She is the founder and administrator of the Facebook ‘Practice Managers Network’ – a global network of 2500 practice managers, as well as current Director of Rural Workforce Agency Victoria (RWAV) and Chair of Cobaw Community Health. Riwka is the principal consultant of Medical Business Services, providing consulting, advisory, coaching and mentoring services.
Kim Poyner

Kim Poyner

Director, Medicoach

Endorsed International Consortium Health Wellness Coaching – National Medical Exams; International Coaching Federation – Professional Coaching Certification (endorsement in progress); Practice Nurse 20 years Registered Nurse – ICU trained

Kim Poyner has an extensive history working with medical centres and Primary Health Networks to train medical professionals in Behaviour change theory and Chronic disease management. Kim was awarded the 2015 Australian Best Practice Nurse award in Chronic Disease Management and has successfully completed her NME exams for international endorsement of her coaching qualifications. In addition, she is training Health Professionals across Australia in the Health Care home trial, Readiness projects, and Quality Improvement strategies. She regularly presents at National conferences as a key note speaker on Change Management, Teaming, Coaching, Chronic Disease management, Creating Efficiency in General Practice and Care Co-ordination. Through her business MediCoach Kim mentor’s nurses and organisations to achieve their best, ensuring they are resilient in the changing health landscape.

Tony Lembke

Tony Lembke

GP, Alstonville Clinic

Tony Lembke is a GP in Alstonville, NSW, Australia. He has had a number of national health leadership roles, and has been a director of the Australian General Practice Network and was inaugural chair of the North Coast Primary Health Network. Tony is a Clinical Advisor and Chair of Faculty for the Improvement Foundation and Clinical Director of the Australian Primary Care Collaborative Program. He is also executive director of the Australian Centre for the Medical Home and the Person Centred Care Collaboration.. Tony has a strong interest in Health IMIT, having been Sydney University Medical School Donkey Kong Champion in 1983. In 2007 he was awarded the John Aloizos Medal for Outstanding Service to the Australian Divisions of General Practice, and in 2013 won the National Medicare Local Individual Distinction Award. He was the 2012 RACGP ‘General Practitioner of the Year’. He is also an ever optimistic Wallaby supporter and was coach of the Lismore U16 Rugby team.



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