Are you looking to take your General Practice to the next level?
Do you want to learn how to improve clinical and business outcomes through Quality Improvement methodologies?
If so, then you won't want to miss the new series of webinars called 'Accelerate QI.'
This series of 16 webinars is designed specifically for General Practice staff and is led by the Practice Coach Team, a group of experienced coaches with a diverse set of skills. By participating in this program, you will have the opportunity to collaborate with other participants, share your experiences and learn from each other.
Whether you are a seasoned practitioner or just starting out, this program will equip you with the tools and knowledge you need to improve the quality of care you provide and enhance the business outcomes of your practice. The webinars will cover a wide range of topics, including data analysis, team building, patient engagement, process improvement, and much more.
One of the key benefits of participating in this program is the opportunity to collaborate with others. You will have the chance to learn from the experiences of other General Practice staff and share your own insights with them. This collaborative approach will help you to identify areas for improvement and develop effective strategies to address them.
The Practice Coach Team is committed to helping you achieve your goals. They have a wealth of experience coaching General Practice teams and are passionate about helping others improve the quality of care they provide. By participating in this program, you will have access to their expertise and guidance throughout the entire process.
This program will lead to real and immediate improvements that will have a positive impact on your practice.
Don't miss out on this opportunity to accelerate your Quality Improvement journey. Sign up for the 'Accelerate QI' webinar series today and take the first step towards transforming the way you provide care.
Modules planned for this program
| Manager | Clinical | |
| Introduction - Quality improvement with impact - a new approach | √ | √ |
| Patient centred Care Planning - are your care plans effective | √ | |
| Medicare compliance - are you ready for an audit? | √ | |
| Practice Incentives Program and the QI-PIP | √ | |
| Herding Cats - leading your team | √ | √ |
| The real work - behaviour change in patients | √ | |
| Brave new world - Social Media, Websites and Google Reviews. | √ | |
| Budgets and Care Planning - systems to ensure you are being paid for the good work you do | √ | √ |
| Compassionate Communication - handling difficult patients | √ | |
| RACGP Accreditation - Beyond the Basics | √ | |
| Telehealth - items numbers, making it work in practice | √ | √ |
| Appointments and access - matching capacity and demand | √ | |
| Proactive management of your patients - using preventative Health checks and assessments | √ | |
| Keep the flame lit - Preventing burn out - Self care resilience | √ | √ |
| Care Co-ordination and group programs | √ | |
| Managing clinical & non clinical risks | √ | √ |
About the program
The first cohort of participants will commence September 2023, with subsequent cohorts commencing in early 2024.
Participants will be able to access a new topic every 2 weeks. Each topic will include a 60 minute video webinar.
Through a dedicated forum, participants will have the opportunity to ask questions, and to share ideas with the practice coach team and with each other.
Each topic will also include a number of 'Improvement Ideas' that practices can begin to implement immediately. Additional resources will be available for downloading.
Topics, webinars and resources will remain available to participants for three months after the final webinar of their cohort.
Together, we will establish 'best practice' in clinical care and business strategies for general practice. We aim for immediate and real improvement in participating practices that will have sustained impact on their patient care and their business outcomes.
College Faculty
Riwka Hagen
Principal Consultant, Medical Business Services
Riwka's experience in general practice and primary care business management spans over 25 years.
With direct management experience in small, medium, large and rural medical practices as well as many years as an accreditation surveyor, she brings a wealth of operational knowledge in the health sector.
She is the founder and administrator of the Facebook 'Practice Managers Network' - a global network of 6000 members.
Riwka has held rural health board director and chairing roles. Riwka is the director of Medical Business Services, providing consulting, advisory, coaching, training and mentoring services.
Simon Matthews
CEO, Wellcoaches Australia
Simon Matthews FASLM, MHlthSci, DipIBLM, CPHWC, MAPS
Simon is a Psychologist, Board Certified Lifestyle Medicine Professional and Fellow of the Australasian Society of Lifestyle Medicine. He's the CEO of Wellcoaches® Australia School of Health Coaching and a Certified Professional Health and Wellness Coach. Wellcoaches® trains health professionals to support their clients to achieve long lasting health behaviour change.
He is an Adjunct Lecturer at Avondale College University Lifestyle Medicine & Health Research Centre and is on faculty with Wellcoaches USA .
Simon consults nationally and internationally in the areas of health coaching, behaviour change, positive psychology and lifestyle medicine. He presents at national and international conferences on health coaching and the psychology of behavioural change. He has published and writes regularly about these topics also and is a popular podcast guest.
Simon is also the Director of Coaching with First in Wellness, a California LLC supporting healthy lifestyle and resilience in first responders. He is a Director of the not-for-profit Global Positive Health Institute , based in California.
When not working , Simon also loves talking about his other passions as a pilot, barista, gardener and self- taught cook
Kim Poyner
Director, Medicoach
Endorsed International Consortium Health Wellness Coaching - National Medical Exams; International Coaching Federation - Professional Coaching Certification (endorsement in progress); Practice Nurse 20 years Registered Nurse - ICU trained
Kim Poyner has an extensive history working with medical centres and Primary Health Networks to train medical professionals in Behaviour change theory and Chronic disease management. Kim was awarded the 2015 Australian Best Practice Nurse award in Chronic Disease Management and has successfully completed her NME exams for international endorsement of her coaching qualifications.
In addition, she is training Health Professionals across Australia in Readiness projects, and Quality Improvement strategies. She regularly presents at National conferences as a key note speaker on Change Management, Teaming, Coaching, Chronic Disease management, Creating Efficiency in General Practice and Care Co-ordination.
Through her business MediCoach Kim mentor’s nurses and organisations to achieve their best, ensuring they are resilient in the changing health landscape.
Tony Lembke
GP, Alstonville Clinic
Tony Lembke is a GP in Alstonville, NSW, Australia.
He has had a number of national health leadership roles. As Clinical Director of the Australian Primary Care Collaborative Program, Chair of Faculty of the Improvement Foundation, and Executive director of the Australian Centre for the Medical Home he has worked with more than 1000 general practices on quality improvement. He was inaugural chair of the North Coast Primary Health Network.
Tony has a strong interest in Health IMIT, having been Sydney University Medical School Donkey Kong Champion in 1983. He was the 2012 RACGP ‘General Practitioner of the Year’. He is also an ever optimistic Wallaby supporter and was coach of the Lismore U16 Rugby team.
Program Pricing
Taster
Any one module- Includes introductory module on QI
- Plus any one of the other modules
Snack
Any 3 modules- Includes introductory module on QI
- Choose additional any 3 modules
Clinical Stream
10 modules in Clinical Stream- Includes introductory m on QI
- Plus the 10 modules in the Clinical Stream
Manager Stream
10 Practice Management modules- Includes introductory module on QI
- Plus the 10 modules in the practice manager stream
All sessions
Includes all m- Includes all modules
All sessions for two
All modules with two log ins- Includes all modules with access for two people