Steve Jobs and the Referral Letter

Steve Jobs and the Referral Letter

How long since you have reviewed the templates your practice uses for referral letters. Can you improve the typography to improve the clarity of communication and to strengthen your practice brand?

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Managing Risk in Your Business

Managing Risk in Your Business

Managing Risk in Your Practice From the moment new staff join your organisation, ensure risk is on the agenda, encouraging all staff to take responsibility for recognising, preventing, minimising, monitoring and disclosing risks. Such risks can include near misses,...

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Creating Accountability and Engagement

Creating Accountability and Engagement

All general practice consultations are an opportunity for you to cultivate patient awareness about health so that they are more open to the possibility of change. Following a process of building awareness and insight will transform your client interactions to being...

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Cultivate a Learning Mindset Part 1

Cultivate a Learning Mindset Part 1

Curiosity is good for you.

Lifelong learning which has been the focus of various studies for many years.

There are many benefits to our overall health and well-being we can gain by adopting a curious perspective and desiring to learn more.

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Getting back to core business

Getting back to core business

Kudos to you for all that you have achieved over the past two years of pandemic life! There have been incredible adaptions like we have never seen before in general practice.

Where do we focus now?

How can we harness enthusiasm again for our chronic disease management, cancer screening and preventative activities – the core business of general practices?

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Worth the paper it’s written on

Worth the paper it’s written on

What practice policy do you currently have on handling 'paper' that leaves the surgery? What is your policy on the standard of writing and communication that you use? Do you even have a written policy? General practices generate large amounts of paper – from...

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How to Start the Day

How to Start the Day

Sometimes a day feels like it's never going to end. Sometimes a week feels like it's never going to end. And sometimes... like this past year... It feels like nothing is ever going to end! Of course, these are all just perceptions that we create for ourselves....

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More Resources

More Resources

Our mission is to provide accessible practice leadership education and better support the support teams.  We are also focused on consumer education  Never have people needed support more than they do now. Here are some of the free education tools and services we’ve...

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Coronavirus – Get the facts, stay calm

Coronavirus – Get the facts, stay calm

Alstonville GP Dr Tony Lembke answers the most common questions about COVID-19 (coronavirus).
What is coronavirus? How serious is it? How is coronavirus spread? Should I be wearing a mask when I’m in public? What do I do if I think I have coronavirus? Should I be hoarding toilet paper and food?

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A Wow Patient Experience

A Wow Patient Experience

People rarely go to the doctor or hospital looking for a delightful experience. But there are creative steps we in health care can take to insert convenience or surprise into their encounters that make patients and families think, “Wow, that was great.” Or even, “This was a tough experience, but I know my doctor or health care entity is trying a little bit harder for me.”

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