Many of our patients - indeed, many of us - have recently had devastating traumatic experiences.
How can you - as a frontline member of a general practice team - help your patients?
The type of support a person receives after trauma can be a part of the healing process.
Small gestures of kindness can make a big difference.
How can you be sure you are displaying empathy, not sympathy? Is it important?
This course outlines some practical tips to assist general practice staff to communicate with people who have experienced trauma.
Learning Objectives
- Build confidence when working with patients who have experienced trauma
- Understand the impact of trauma on the brain
- Discuss some ideas of what you could say and do to help communicate support for your patients
- Improve support for your community
Your instructors
Katrina Otto
Director, Practice Coach Australia and Managing Director, Train IT Medical
Katrina has 30 years experience working in medical practices and also 25 years during that time working in TAFE training medical receptionists. Her expertise is recognised nationally and she has worked with many hundreds of general practices in every state.
Monique Dickerson
Group Facilitator, Parent Education, Catholic Care and Owner of Insight Group Facilitation
Monique has 20 years expereince training, facilitating and developing programs for the Community, vocational and corporate sectors. She is a highly regarded facilitator of 'Working with Trauma' and Domestic Violence Programs.
Many many Australians have been doing it hard.
This course has been developed and is provided to all without charge by the team at Practice Coach Australia.
