Practice Coach Australia
High-impact high-quality general practiceCourses, articles, events, resources, tips and community.
Sharing ideas for better practice.
Most recent articles
Taming the Chaos: One Lever at a Time
Running a general practice is like juggling flaming swords while someone moves the floor. Between staff shortages, last-minute cancellations, tech hiccups, and the ever-growing demand, it can feel like everything is urgent. But here’s a calming truth from complexity…
Tackle Your Monkeys First
Don’t use up all your resources on the easy stuff. Go #MONKEYFIRST
Steve Jobs and the Referral Letter
How long since you have reviewed the templates your practice uses for referral letters. Can you improve the typography to improve the clarity of communication and to strengthen your practice brand?
Featured Courses
Practice Coach Faculty
Riwka Hagen
Principal Consultant, Medical Business Services
Riwka’s experience in general practice and primary care business management spans over 25 years.
With direct management experience in small, medium, large and rural medical practices as well as many years as an accreditation surveyor, she brings a wealth of operational knowledge in the health sector.
She is the founder and administrator of the Facebook ‘Practice Managers Network’ – a global network of 6000 members.
Riwka has held rural health board director and chairing roles. Riwka is the director of Medical Business Services, providing consulting, advisory, coaching, training and mentoring services.
Simon Matthews
CEO, Wellcoaches Australia
Simon Matthews FASLM, MHlthSci, DipIBLM, CPHWC, MAPS
Simon is a Psychologist, Board Certified Lifestyle Medicine Professional and Fellow of the Australasian Society of Lifestyle Medicine. He’s the CEO of Wellcoaches® Australia School of Health Coaching and a Certified Professional Health and Wellness Coach. Wellcoaches® trains health professionals to support their clients to achieve long lasting health behaviour change.
He is an Adjunct Lecturer at Avondale College University Lifestyle Medicine & Health Research Centre and is on faculty with Wellcoaches USA .
Simon consults nationally and internationally in the areas of health coaching, behaviour change, positive psychology and lifestyle medicine. He presents at national and international conferences on health coaching and the psychology of behavioural change. He has published and writes regularly about these topics also and is a popular podcast guest.
Simon is also the Director of Coaching with First in Wellness, a California LLC supporting healthy lifestyle and resilience in first responders. He is a Director of the not-for-profit Global Positive Health Institute , based in California.
When not working , Simon also loves talking about his other passions as a pilot, barista, gardener and self- taught cook
Kim Poyner
Director, Medicoach
Kim Poyner has an extensive history working with medical centres and Primary Health Networks to train medical professionals in Behaviour change theory and Chronic disease management. Kim was awarded the 2015 Australian Best Practice Nurse award in Chronic Disease Management and has successfully completed her NME exams for international endorsement of her coaching qualifications. In addition, she is training Health Professionals across Australia in the Health Care home trial, Readiness projects, and Quality Improvement strategies. She regularly presents at National conferences as a key note speaker on Change Management, Teaming, Coaching, Chronic Disease management, Creating Efficiency in General Practice and Care Co-ordination. Through her business MediCoach Kim mentor’s nurses and organisations to achieve their best, ensuring they are resilient in the changing health landscape.
Tony Lembke
GP, Alstonville Clinic
Tony Lembke is a GP in Alstonville, NSW, Australia. He has had a number of national health leadership roles. As Clinical Director of the Australian Primary Care Collaborative Program, Chair of Faculty of the Improvement Foundation, and Executive director of the Australian Centre for the Medical Home he has worked with more than 1000 general practices on quality improvement. He was inaugural chair of the North Coast Primary Health Network.
Tony has a strong interest in Health IMIT, having been Sydney University Medical School Donkey Kong Champion in 1983. He was the 2012 RACGP ‘General Practitioner of the Year’. He is also an ever optimistic Wallaby supporter and was coach of the Lismore U16 Rugby team.
Are you leading a high-quality high-impact general practice?
Membership of Practice Coach is free.
Kim, Riwka, Simon, and Tony invite you to become part of our community of innovative general practice leaders.
Membership is for anyone working in a general practice or primary care (GPs, nurses, managers, allied health providers and administration team members) and who aspire to improve outcomes for their patients and their own business system.
We look forward to you joining as part of our crew – stealing shamelessly and sharing generously.
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- 📧Newsletter Access: Get our regular newsletter filled with practical tips, curated resources, and the latest news relevant to your practice.
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