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Most recent articles
Taming the Chaos: One Lever at a Time
Running a general practice is like juggling flaming swords while someone moves the floor. A calming truth from complexity science can help tame the chaos.
Tackle Your Monkeys First
Don’t use up all your resources on the easy stuff. Go #MONKEYFIRST
Steve Jobs and the Referral Letter
How long since you have reviewed the templates your practice uses for referral letters. Can you improve the typography to improve the clarity of communication and to strengthen your practice brand?
BLUF and the referral letter
‘Bottom Line Up Front’ – put your key question up front in your communications.
Cultivate a Learning Mindset Part 2
Wherever you choose to start, the rewards that come from engaging in lifelong learning accumulate quickly and broadly.
Managing Risk in Your Business
Managing Risk in Your Practice From the moment new staff join your organisation, ensure risk is on the agenda, encouraging all staff to take responsibility for recognising, preventing, minimising, monitoring and disclosing risks. Such risks can include near misses,…
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